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WARRANTY SERVICESSTOBAG AG provides a 2-year warranty on all products (plus 3 years on motors and controls) whose defects can be traced back to manufacturing, material or design defects. Defective or faulty parts will be repaired or replaced free of charge by the STOBAG AG specialist partner after consultation with STOBAG AG during the warranty period. Costs for removal and installation, shipping costs as well as travel and travel expenses will not be reimbursed to the specialist partner. Replaced parts become the property of STOBAG AG and must be stored and returned to STOBAG AG on request.Basically excluded from the warranty are damages as well as consequential damages by / to:
The ITRS guidelines apply to pre-made awning fabrics.WARRANTY EXTENSION BY 3 YEARS / REQUIREMENTS AND INFORMATION ABOUT WARRANTY SERVICESSTOBAG AG provides the possibility of a free warranty extension of 3 years for finished products, whereby there is no further warranty claim for replaced or repaired parts within these 3 years. Costs for removal and installation, shipping costs as well as transportation and travel expenses will not be reimbursed to the specialist partner. This extended warranty is subject to the following conditions:
The STOBAG AG 3-year warranty extension is a voluntary manufacturer’s warranty and extends the statutory two-year warranty obligation by 3 years free of charge. Regardless of the guarantee granted, the claims of the end customer to the seller (STOBAG AG specialist partner ) remain within the scope of the statutory guarantee. To ensure proper operation of our products, please observe the information in the operating instructions and keep them together with the warranty provisions.Status May 2018